Customer Success Manager

SALT LAKE CITY, UTAH
FULL-TIME

The Customer Success Team plays a central role at SpaceIQ, ensuring that our most valuable customers are able to maximize the value they obtain through adoption of our products. Each Customer Success Manager (“CSM”) serves as a trusted advisor to a portfolio of accounts, developing an intimate understanding of each customer’s business objectives and providing change management and subject matter expertise to support their customers in achieving those objectives.

 

Responsibilities

    • Develop an understanding of each customer’s business objectives, and a strategy for supporting the customer in achieving those objectives through successful SpaceIQ adoption.

    • Establish a foundation for success with each new account through technical and strategic onboarding processes including account configuration, product and best practices training, end-user awareness campaigns, and other change management activities.

    • Continually work with accounts to support ongoing successful adoption of SpaceIQ.

    • Serve as the primary interface with customers to manage and resolve any critical situations.

    • Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption.

    • Develop relationships with influential users and convert them into SpaceIQ champions.

    • Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers.

    • Develop tools, processes and best practices to ensure customers are realizing the greatest possible value from SpaceIQ.

    • Build and establish processes to engage a large book of business through 1:many communications efforts.

    • Leverage technical knowledge of SpaceIQ and its partner applications to assist in resolving technical errors and configuration.

Basic Qualifications

    • Bachelor's degree with strong academic performance

    • Outstanding task management skills across a varied set of responsibilities in a fast paced, high volume environment

    • 1-4 years of experience, preferably in a client-facing or technical role

    • Bias towards finding solutions vs. shutting down ideas

    • Strong communication skills, both written and verbal, with the ability to create and deliver technical presentations that explain complex subjects to non-technical end users

    • Strong organization and attention to detail

    • Comfort working with Software and Technology

Preferred Qualifications

    • Technical aptitude and passion to become a subject matter expert on SpaceIQ and related domains

    • Empathy and a passion for problem solving

    • Ability to thrive in a fast-paced, start-up-type environment

 

 

Check out Life at SpaceIQ and see how our core values align with yours.

We celebrate a diverse and an inclusive work environment, where we honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, including our employees and products. We are proud to be an equal opportunity workplace and strives to be a place where every SpaceIQ employee feels they belong. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.